Refund Policy

1. Overview

At ByteHint, we believe in the quality of our MVP development services. Our refund policy is designed to ensure your complete satisfaction and confidence in working with us. We offer a 3-week money-back guarantee for all MVP development projects.

2. 3-Week Money-Back Guarantee

2.1 Guarantee Terms

• • We commit to delivering your MVP within 3 weeks from project start date
• • If we fail to deliver within this timeframe, you're entitled to a full refund
• • The guarantee applies to the total project cost
• • No questions asked - if we miss the deadline, you get your money back

2.2 What Constitutes "Delivery"

• • MVP is deployed and accessible online
• • All core features are functional and tested
• • Source code and documentation are provided
• • You receive access credentials and deployment information

3. Refund Eligibility

3.1 Eligible for Refund

• • We fail to deliver your MVP within 3 weeks
• • We cannot complete the project due to technical limitations we didn't disclose upfront
• • We breach our service agreement in a material way

3.2 Not Eligible for Refund

• • You change project requirements significantly after project start
• • You fail to provide necessary information or feedback in a timely manner
• • You cancel the project for reasons unrelated to our performance
• • You're dissatisfied with the design or functionality (we offer revisions instead)

4. Refund Process

4.1 How to Request a Refund

1. 1. Contact us at support@bytehint.com
2. 2. Provide your project details and reason for refund request
3. 3. We'll review your request within 2 business days
4. 4. If approved, refund will be processed within 5-10 business days

4.2 Refund Timeline

• • Review period: 2 business days
• • Processing time: 5-10 business days
• • Payment method: Same as original payment
• • Notification: Email confirmation when refund is processed

5. Project Revisions and Changes

We understand that feedback and iterations are part of the development process. Instead of refunds for design or functionality preferences, we offer:

• • Unlimited revisions during the 3-week development period
• • Post-launch support for 30 days after delivery
• • Bug fixes at no additional cost
• • Feature adjustments within the original scope

6. Payment Terms

6.1 Payment Structure

• • 50% upfront payment to begin development
• • 50% upon project completion and delivery
• • All payments are processed securely through our payment partners

6.2 Refund Amounts

• • Full refund: If we fail to deliver within 3 weeks
• • Partial refund: If project is partially completed but significantly delayed
• • No refund: If project is completed successfully within timeline

7. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the issue:

1. 1. Contact us directly to discuss the situation
2. 2. We'll review all project communications and deliverables
3. 3. We may offer alternative solutions (additional work, extended timeline, etc.)
4. 4. If no resolution is reached, we'll process the refund as a gesture of goodwill

8. What Happens After a Refund

• • All project materials and source code remain our property
• • We may use project learnings for internal improvement (without your confidential information)
• • You're free to work with other developers on your project
• • We maintain no rights to your business idea or concept

9. Exceptions and Special Cases

In rare circumstances, we may make exceptions to our standard refund policy:

• • Force majeure events: Natural disasters, server outages, etc.
• • Technical limitations: Unforeseen technical challenges
• • Client emergencies: Serious personal or business circumstances
• • Mutual agreement: Both parties agree to alternative arrangements

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For existing projects, the policy in effect at the time of project start will apply.

11. Contact Information

For questions about this refund policy or to request a refund, please contact us:

Frequently Asked Questions